Could Google TV Mark a Comeback?

August 16, 2011 § Leave a comment


August 16, 2011   Over the last couple of days, the news and speculation around Google’s acquisition of Motorola’s mobility business has been rapid fire. Most of it not too exciting, but what you would logically expect – tighter integration between OS and device, deeper device expertise, access to patents, etc.

However, in reading a recent article on Mashable – Why the Google Motorola Deal is About More Than Mobile Phones, I picked up the piece of the puzzle most interesting to me: Google TV.

This past January, I said that IPTV could be great, but there is a lot of room for improvement. From a basics perspective, there needs to be better user interfaces, better integration with remotes, and a continued emphasis on sites providing ‘lean back” experiences, especially once a critical mass is there.

However, I started my list of to-do’s for IPTV with integration into the set-top box. While Google TV definitely suffered from usability issues, it suffers the most from being another device. By having the technology part of the cable box it should look to find an adoption curve more similar to digital video recorders (DVRs).

Anyway, without being long winded, I am just going to say that I am happy to see the promise of Google TV/IPTV getting a new lease on life. I do think the technology will come and it is just a matter of  how fast and who owns it.

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How Should Advertisers Deal with Multiple Personality Disorder?

June 14, 2011 § Leave a comment


6.14.11 While doing some research for work around personalization I stumbled across an interesting phenomenon with a colleague of mine. In short, depending on which browser I use, I may look like a totally different person to the site I am visiting. For example, as advertising networks are collecting information on me and building a profile based on my interests, location, and demographics I might be throwing them for a loop by using more than one browser AND using them differently.  « Read the rest of this entry »

What will the next innovation in Financial Services look like?

April 28, 2011 § Leave a comment


April 28, 2011  Over the last couple of days I have been thinking a lot about digital innovation for financial services. Part of my thinking is focusing on the forces that impact companies today – developing high quality customer experiences, changing customer expectations, pressures from social media, device proliferation, and a dizzying array of technology options to choose from. « Read the rest of this entry »

American Express Homepage Redesign – Centricity meets Simplicity

April 20, 2011 § Leave a comment


April 20, 2011. A couple of days ago I noticed that American Express debuted a new homepage. At first I was ecstatic…I am literally not kidding. I have been an American Express client for over 5 years and in that time the homepage has remained largely the same.

While the rest of the logged in site remains intact,  the homepage now offers a very warm and inviting experience. It feels clear that the owners of the site (and those responsible for the redesign) took a user-centered  approach. By this I mean thinking about 3 simple rules.

1) Who is the user,
2) What are they trying to accomplish, and
3) How will the site help users achieve those goals. « Read the rest of this entry »

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